Terms and Conditions of Sale

By purchasing or ordering the Goods and/or Services, you agree to be bound by the terms and conditions set out below. Before placing your order, if you have any questions relating to these Conditions please contact us via our website at www.esauce.co.uk or by emailing info@esauce.co.uk.

"ESAUCE" means ESAUCE UK LTD (Reg: 10384000) together with any of its subsidiary and holding companies and any subsidiaries of such holding companies; "Conditions" means these terms and conditions;
''Goods'' means any goods you purchase under these Conditions;
''Non-subscription Services'' mean any Services other than Subscription Services;
''Personal Information'' means the details provided by you to us;
"Services" means any services you order or otherwise purchase under these Conditions;
''Subscription Services'' means Services to which you subscribe on an ongoing basis, for example technical support Services;
"Us/our/we" means ESAUCE UK LTD, 1 Heath Building, High Street, Oxshott, Surrey, KT22 0JP

"Website" means either one of the websites located at www.esauce.co.uk or any other URL which may replace it; and
"You/Your" means the person ordering or otherwise purchasing the Goods or Services.

"Rebel Vape" is a trading name and branded website operated by ESAUCE UK LTD. All orders placed via Rebel Vape are processed and fulfilled by ESAUCE UK LTD.

1. Rights and Obligations

1.1. You undertake:
1.1.1. to pay any amounts due to us in a timely manner;
1.1.2. that the Personal Information you provide is true, accurate, current and complete in all respects;
1.1.3. to notify us immediately of any changes to the Personal Information using the contact details in Clause 5.4; and
1.1.4. not to impersonate any other person or entity or to use a false name.

1.2. We reserve the right to modify the price or the content or withdraw, temporarily or permanently, some or all of the Goods or Services available. We also reserve the right to change or add to these Conditions from time to time.
1.3. Unless you have placed an order for any Goods or Services, or you subscribe to any Subscription Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.
1.4. From time to time we may also have to make changes in the specification of any Good or Service:
1.4.1. to make it conform with any applicable safety or other statutory requirements; or
1.4.2. to make it reflect changes in the manufacturer's specification,
but we will endeavour to ensure that such changes do not reduce the quality or performance of such a Good and/or Service. Where you have placed an order for the affected Good and/or Service and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.

1.5. Goods and Non-subscription Services:
1.5.1. You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods or Non-subscription Services, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.
1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods or Non-subscription Services for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control.
1.5.3. The purchase of software products is subject to your acceptance of the terms of any end user and/or licensing agreement(s) relating to such software.
1.6. Estimated time frames for delivery of Goods or completion of Services are estimates only and delays may arise due to matters outside of our reasonable control.
1.7. Goods may be subject to EU and US export control laws and laws of the country where they are delivered or used. Under these laws, such Goods may not be sold, leased or transferred to restricted end-users or countries or for restricted end-uses. If Goods are supplied to you subject to any such Export Laws, such supply is subject to you not falling into any such restricted categories.

2. Orders

2.1. Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us and those who are residents in the UK.
2.2. When requested by us, you must provide your name, phone number, address, payment details and other requested information.
2.3. Each order placed by you will be treated as an offer to purchase the Goods and/or Services to which your order relates. The contract will only be completed when we dispatch the Goods/commence the provision of the Services (as applicable) or when we take any due payment from you (which includes debiting your payment method), whichever is the earlier.
2.4. You acknowledge that any automated acknowledgement given when you place an online order shall not amount to our acceptance of your offer to purchase.
2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit.

3. Price and Payment

3.1. The price of the Goods or Services (if any) shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates unless stated otherwise.
3.2. If you fail to make any payment when due then, without prejudice to any other right or remedy we may have, we may:
3.2.1. where you have ordered Goods or Non-subscription Services, cancel this agreement; and/or
3.2.2. in any event, charge you interest (before and after any judgment) on the amount unpaid, at the rate of 2% per calendar month, until payment is made in full.
3.3. You confirm that any payment method you use is yours.
3.4. Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation.
3.5. Once your Goods have been collected and/or otherwise received by you, all risk of damage to, or loss of, the Goods shall pass to you.
3.6. Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods.
3.7. Until such time as the ownership passes to you, you shall hold the Goods on our behalf and keep them safe and identified as our property, and we shall be entitled to ask you to return the Goods to us.

4. Cancellation, Returns and Exchanges

4.1. Without prejudice to our rights under Clause 1 above, if either party breaks the terms of these Conditions in any material way, the other party can terminate these Conditions by giving the other party 7 days' written notice.
4.2. In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. For details on our Returns and Exchange Policy please visit http://www.esauce.co.uk or email us for details.
4.3. Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000, as outlined in this section.

4.4. Due to the hygienic nature of the products we supply, once packaging has been opened or the item has been used or tampered with, we are unable to accept returns or offer refunds unless the product is proven to be faulty. This does not affect your statutory rights.

5. Your Personal Information

5.1. We need to collect certain Personal Information to provide you with the Goods and/or Services.
5.2. You agree that we may use, update, share and process your Personal Information in accordance with our privacy policy. Our privacy policy is available upon request or at http://www.esauce.co.uk.
5.3. If you would like us to tell you what information we hold about you, please write to our office. We may charge a £10.00 administration fee.
5.4. You will have the opportunity to consent to marketing communications and can opt out at any time.

6. Quality Assurance & Order Verification

6.1. To ensure product quality and protect both parties in the event of a dispute, all devices sold by us (including via Rebel Vape) are hand-tested under video recording before dispatch. These recordings include the order number, internal timestamp, and visual proof of functionality at the time of packing.
6.2. This footage is stored securely and is only available upon request by the original purchaser for verification purposes.
6.3. No personal data is ever disclosed publicly without explicit written consent.
6.4. These recordings form part of our internal quality assurance process and may be referred to during complaint resolution or investigation. They are strictly for internal use and are not intended for public release under any circumstances.

7. Limitation of Liability

7.1. We will not be liable for any loss or damage caused by us in circumstances where:
7.1.1. there is no breach of a legal duty of care owed to you by us; and/or
7.1.2. such loss or damage is not reasonably foreseeable.
7.2. We will not be liable for any loss or damage caused wholly or mainly by your breach of these Conditions.
7.3. Our liability shall not include losses related to your business, including lost profits, lost data, or business interruption.
7.4. Nothing in these Conditions shall exclude or limit liability for death or personal injury due to negligence or affect your statutory rights as a consumer.
7.5. All Services are provided on a commercially reasonable basis. We make no warranty that the Services will meet your exact requirements or always be available.
7.6. Goods are sold with the benefit of any applicable manufacturer warranty, in addition to your legal rights.
7.7. Each provision of this Clause operates separately.

8. General

8.1. Neither party is liable for failure to fulfil obligations due to events beyond reasonable control.
8.2. These Conditions are for your and our benefit only; no third party shall benefit.
8.3. You may not assign your rights; we may.
8.4. These Conditions are governed by English law.
8.5. Each Clause operates separately.
8.6. Calls may be recorded for training and monitoring purposes.

9. Handling Complaints and Sending Notices

9.1. To make a complaint:
9.1.1. Please email info@esauce.co.uk
9.1.2. Write to: ESAUCE UK LTD, 1 Heath Building, High Street, Oxshott, Surrey, KT22 0JP

9.2. Notices may be sent to:
The Data Protection Office, ESAUCE UK LTD
1 Heath Building, High Street, Oxshott, Surrey, KT22 0JP
Email: info@esauce.co.uk

9.3. Proof of sending does not guarantee receipt. Please ensure you receive an acknowledgment.