PLEASE NOTE: Free Shipping is by 2nd Class Signed for within the UK only and a maximum weight of 1.8KG.

Order cut-off TIME for all delivery services is 3.00pm (UK time). Orders placed after 1pm will be treated, for the purposes of delivery, as having been placed the next working day. If you need something urgently, please call or email us. Please bear in mind some items have a processing time and therefore cut off times will not apply.

Working days are defined as Monday to Friday (excluding bank and public holidays). Any orders placed after 1pm on Friday will not be processed until Monday. Deliveries that require a signature will not be left if a signature cannot be obtained.

All delivery timescales are approximate and cannot be specified.

International - We ship internationally and Tracked and Signed for services are available via the Royal Mail. If you require another shipping service please contact us to see if we can assist. When ordering from outside the UK, please choose a tracked delivery service to ensure that your package does not get lost. Although, we can ship worldwide, please bear in mind that every country has their own importation laws. Therefore, if your items are held by local customs, it is the responsibility of the customer to resolve this. If you are unsure about the customs status in your country, get in touch with us, we are more than happy to help.

Insurance – IMPORTANT

All our free flat rate and Signed For services are insured up to the value of £50. We recommend choosing the Special Delivery option for all orders over this value, as this covers goods up to £500 and is guaranteed next working day delivery.

We can only refund/replace goods up to the value of £50 if the free flat rate or Royal Mail Signed for option is chosen.

IMPORTANT: If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence. While we aim to ship promptly please understand shipping timing cannot be guaranteed unless a guaranteed service is selected.

If you require any further information please contact us at - info@esauce.co.uk